Refund policy

RETURNS 
We want you to be happy with your order. If for any reason you are not satisfied, we would gladly accept your return or make it right. Our return policy lasts 30 days and the product must be unused. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Due to the nature of our THCa products, we are unable to process any refunds or exchanges for Emerald THCa products. 

Please email us regarding your request to return your order at support@thedartco.com and provide us the tracking number and your order number. 

SHIPPING 
To return your product, you should mail your product to:

The DART Company
970 Sepulveda Blvd #1050
Harbor City, CA 90710
United States 

You are responsible for shipping costs and a tracking number is required.  

REFUNDS
Once the items have been inspected, we will notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few business days.

Shipping and handling fees, including Route Package Protection are not refundable. 

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@thedartco.com and send your item to: The DART Company, 24325 Crenshaw Blvd #100
Torrance, CA 90505, United States. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@thedartco.com.

SEZZLE PAYMENT

Customers who spend a minimum of $75 on our store, before taxes will be eligible to split their payment into FOUR installments with Sezzle.